REFUND POLICY
Return & Exchange Policy
Thank you for choosing Beauty by MCC, a Canadian business specializing in reusable silicone under-eye masks designed to complement your everyday skincare routine.
We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, our return and exchange policy is designed to make the process as simple as possible.
We offer refunds and eligible exchanges within 30 days of delivery. Once clear photos of a damaged or defective product have been submitted to Beauty by MCC within 30 days of delivery, we will email you to confirm receipt and advise you of the outcome of your refund request.
If your Beauty by MCC reusable silicone under-eye masks arrive damaged or defective, please contact us with proof of the damage, such as clear photographs, along with your order details. Once the issue has been reviewed and confirmed, we will ship you a replacement pair at no additional cost, or refund you.
We want you to enjoy your Beauty by MCC products with confidence and appreciate the opportunity to make things right.
Eligibility for Returns and Refunds
To be eligible for a return or refund: Your return request must be made within 30 days of delivery; Proof of purchase or order confirmation is required; Original packaging is not required.
Please contact us before returning your reusable silicone eye masks so we can provide instructions for your return. We offer exchanges for Beauty by MCC products that arrive defective or damaged.
Refund Processing
Once your return has been received and inspected, or clear photos of a damaged or defective product have been submitted to Beauty by MCC within 30 days of delivery, we will email you to confirm receipt and advise you of the outcome of your refund request. Photo submissions may allow us to assess the issue without requiring you to return the product.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
If you have questions about your order, our reusable silicone under-eye masks, or our return and exchange policy, please contact Beauty by MCC through our website.
Thank you for supporting Beauty by MCC.